Our Pledge to You

Our Pledge, which was first introduced in 1995, is a written guarantee of satisfaction that is unique in our industry and a source of pride for everyone at Home Properties. Every day, it reminds us of the high level of trust our residents have placed in us. It inspires us to meet or exceed the needs of the people who have chosen to make their home with us.

Learn more about Our Pledge to You:
English | Spanish

Please contact your property manager if you believe that we have failed to live up to Our Pledge.

If you decide that you would like to file a claim for reimbursement of a day's rent, you have three options for submitting this claim:

• Submit your claim online through this website.
• Complete an electronic form, save to your computer, and email it to us as an attachment.
• Print a copy of the form, complete and submit via US mail.

Once we receive your request, we will review it and contact you within 3-4 weeks.